JobLit

Legal

Billing & Refund Policy

Effective September 30, 2026

This policy is part of our Terms of Service.

1. Plans and prices

JobLit offers a Free plan and three paid plans: Essentials at $20 per month for the Account Owner; Pro at $40 per month for up to 5 people; and Pro+ at $100 per month for up to 10 people. Prices are per workspace, not per seat. Pending invitations count toward the applicable team limit. Current features and limits are listed on our pricing page and in the app. Prices are in USD and do not include applicable taxes. The price shown at checkout, including any tax, is the price you will be charged.

Receipt storage is limited by plan: Free includes 100 MB, Essentials includes 1 GB, Pro includes 10 GB, and Pro+ includes 50 GB. The number of photos that fit depends on their size.

2. Payment

Stripe, our payment processor, handles subscriptions. You enter your payment details on Stripe’s secure pages, and we never see or store your full card number. Only a workspace’s Account Owner or an admin can start, change or cancel its subscription. Invoices, receipts and payment method updates are available in the billing portal, which you open from the app.

This policy is about your subscription to JobLit. Payments your own clients make on invoices you send go to your Stripe account, not to us, and are not covered here. Refunds and disputes on those are handled in your Stripe account, as our Terms describe.

3. Automatic renewal

Each paid plan is a continuous subscription. When you subscribe, you agree that it renews automatically every month, and that your payment method will be charged the then-current price for your plan at the start of each billing period, until you cancel. Each billing period starts on the same day of the month as your original subscription date. Stripe confirms each charge.

4. How to cancel

  1. Sign in to JobLit as the Account Owner or an admin.
  2. Open Settings, go to your plan, and choose Manage billing.
  3. In the billing portal, choose Cancel plan and confirm.

You can also email support@joblit.pro from the address on the account, and we will cancel for you.

Cancellation takes effect at the end of your current billing period. You keep your paid plan until then and will not be charged again. You can resubscribe at any time.

Upgrades take effect immediately after payment is confirmed. You are charged the prorated difference for the remainder of your current billing period; the amount is shown before you confirm the upgrade.

If you switch to a lower-priced plan, your current paid plan continues until the end of the billing period you have already paid for. The lower plan and its limits take effect at your next renewal. At that time, access is paused for all team members except the Account Owner, including when moving from Pro+ to Pro. Their records, pay rates and hours are retained. Paused team members should contact the Account Owner about restoring access within the new plan’s team limit. If retained receipt images exceed the new storage allowance, they remain available; uploads that increase storage are blocked until you free space or upgrade. An expense can still be saved without its image.

5. When a paid plan ends

When a paid subscription ends, whether by cancellation or an unrecovered failed payment, the workspace moves to the Free plan. Nothing is deleted. Specifically:

  • existing jobs, records and receipt images all stay;
  • team members stay on the team, with their pay rates and hours, but only the Account Owner can use the workspace until you upgrade again. Restoring team access requires a plan with team access and remains subject to that plan’s team limit;
  • you can’t create a job once the workspace has used its 3 Free jobs, and you can’t invite more people or add receipt images beyond the Free limits until you are back under them or upgrade again. Work on jobs you already have carries on;
  • only the Account Owner’s own time can be clocked in, and the Account Owner can still clock out any shift that was already open;
  • activity older than the Free history window is hidden until you upgrade again, but it is not deleted;
  • exports continue to include your full records and receipt images. The PDF summary is not included.

6. Failed payments

If a renewal charge fails, Stripe retries it over the following days, and you or your bank may be notified. Your paid plan stays active while retries continue. If the payment isn’t recovered, the subscription ends and the workspace moves to Free as described above. To avoid this, update your payment method in the billing portal.

7. Refunds

Otherwise, fees are non-refundable. We don’t give refunds or credits for partial billing periods, unused seats, unused features or downgrades, with these exceptions:

  • Where the law requires a refund.
  • Billing errors. If you were charged twice, charged after cancelling, or charged the wrong amount, we will refund the incorrect amount once we confirm the error. Please tell us within 60 days of the charge.
  • If we end the Service or terminate your account without cause, we will refund the unused part of any prepaid fees.

Refunds go back to the original payment method. Depending on your bank, they usually appear within 5 to 10 business days.

8. Price changes

We will give you at least 30 days’ notice, by email or in the app, before your price increases. The new price applies from your first renewal after the notice period ends. If you don’t want to continue at the new price, cancel before that renewal.

9. Taxes

We may be required to collect sales tax, VAT or similar taxes based on your location. Where that applies, the tax is shown at checkout and on your invoice. You are responsible for any other taxes that apply to your purchase.

10. Billing questions and chargebacks

If something about a charge looks wrong, please email support@joblit.pro before disputing it with your bank. Most problems can be fixed quickly. If a chargeback is filed, we may pause paid features while it is investigated. We will not delete your data.

11. Complimentary and promotional access

We sometimes give free or discounted access to Pro. Unless we agreed otherwise in writing, we may end that access with at least 30 days’ notice. The workspace then moves to Free unless you subscribe.

12. Contact

Billing questions go to support@joblit.pro.